properti

FAQ

DB+

FAQs

How do I become a client?
Schedule a complimentary 30 minute consultation in person, by phone, or through video call. Click here to submit an inquiry or call (269) 224-4944.  
We’ll work to understand your needs and recommend the best way to work together whether hourly, a package, or a membership.
You’ll receive a client agreement and a credit card authorization form electronically.  Both must be signed and returned a minimum of 2 business days before the start of your services. Non-disclosure agreements are available. If you’re a membership client, you’ll also receive a login for your Properti dashboard. A newclient packet will also be mailed to your address.
Why do I have to sign an agreement?

An agreement protects you and it protects us. If something happens to one of our employees while we are at your home, or items of yours are damaged, destroyed or missing, an insurance claim can be filed with our provider.  Without an agreement we are unable to provide you with services.

Are you insured?

In order to protect ourselves and our clients from possible property damage or any other damage that might cause distress we sign an agreement with privacy policy. We have General Liability Insurance, and we are bonded.

How will you protect my privacy?

We provide a non-disclosure agreement to ensure the highest level of service with complete discretion and professionalism.

Which areas do you serve?
We currently serve all of Berrien County in southwest Michigan including but not limited to Coloma, Harbert, Union Pier, Sawyer, Bridgman, Berrien Springs, Forest Beach, New Buffalo, Grand Beach, Three Oaks, Lakeside, St. Joseph, Watervliet, Benton Harbor, and Hagar Shores.
Locations outside of a 25 mile radius of 49101 may be considered and will be subject to standard mileage fees.
How are your services priced?
Depending on a client’s needs, there are the following options. All options are charged in advance of the services provided.
Hourly: Non-recurring services charged by the hour with a two-hour minimum.
Packages: Non-recurring services in the form of packages at discounted hourly rates.
Memberships: Monthly retainer with added value of preferred vendor pricing, client dashboard, and more.
Click here for more detailed pricing information.
How do memberships work?
We find that this is the easiest way for clients to work with Properti. Their dashboard gives us two-way communication, billing transparency, photos of the services provided and home status. Clients have peace of mind that with minimal interaction, Properti will take care of the details. Once a membership level is chosen, it is billed on the 1st day of each month or each quarter. Memberships are a six month commitment and hours do not rollover.
When is payment due?
Properti accepts credit or debit card, check or cash, but the easiest method is credit or debit card as payment for services is required before a service is delivered.
If Properti purchases something on the client’s behalf, like groceries, we will use an authorized client credit card or charge to our corporate card for a 10% administrative fee. Reimbursement of expenses charged to our corporate card is due upon presentation of invoice.
What is the cancellation policy for services booked?

Cancellations must be made at least 48 hours in advance. Cancellations made within 48 hours of service delivery could incur a $120 fee.

How far in advance do I have to request a service?

Requests must be made at least 48 business hours in advance.

Is it okay if I exceed the hours in my package?

Yes, you may add additional hours to any of the packages as needed. Such hours will be charged at the same rate as the current package of the agreement.

What happens if I do not use all the hours I purchased?

Unused hours expire after 6 months and do not roll over. Unused membership hours may rollover on a one-time basis to the following month. Unsure how to use Properti’s services to help you make the most of your time? Let’s chat!